Ordering Guidelines

1. Orders can be placed through our website, by email, post or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, or email. We guarantee the accuracy of written orders; however, we accept no responsibility for errors as a result of verbal miscommunication.

2. We pride ourselves on the speed of our service. Orders are processed the same day they are received. We cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.

3. International orders will need to be confirmed before the order is processed, payment is charged, and dispatch is made. The order will be held until the customer advises the final confirmation.

4. Due to the volatile nature of the essential oil market, price commitment is made on the placement of order only. We endeavor to ensure accurate pricing on both our catalogue & website. We will do our best to notify our customers of discrepancies due to changes in prices.

5. Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings.

6. If any item is short delivered and has been charged for, Salubre will be more than happy to cover the cost of freight in resending the goods as soon as possible. Please note items are not backordered and need to be re-ordered at the time they become available.

Payment Method

1. All orders must be paid for prior to shipping.

2. We accept Visa, MasterCard, American Express, and Diners Club & Bank Card. Please note though that American Express and Diners cards do attract a 3.85%%%% surcharge. We also accept Direct Deposits. If you choose to pay via Direct Deposit you will be required to email your official Direct Deposit receipt so that your order can be dispatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared.

3. Cheques & Money Orders are to be made out to Salubre. Cheques &Money Orders must be received at our Victorian Office before the order can be dispatched. Please record your order reference # / name on the back of the cheque or money order.

4. Our account details for direct deposit:

Bank name: Commonwealth Bank
Account name: Salubre
BSB #: 063155 Acc #: 10209476

Pricing and Taxes

1. All prices are quoted in Australian Dollars. Prices quoted in our catalogue & website do not include GST.

2. GST is applied to all orders within Australia on taxable items including freight. We cannot waive GST unless required documentation is supplied for Australian orders.

3. International orders do not incur GST, however, there may be import duties and taxes applicable to the destination of shipment that Salubre cannot be responsible for. If you have questions about these taxes please contact your local customs office.

4. All prices are quoted ex-works and do not include shipping & transportation costs.

Cancellation

1. Orders cancelled after 24 hours of the time of order placement will incur a 20%%%% restocking fee.

2. Orders left on a "Wait status" or unconfirmed beyond 4 weeks will be automatically deleted from our system.

Shipping

1. Salubre has accounts with several major courier companies. We will arrange freight through these accounts for you unless you require shipping through your own courier. If you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse. Please advise your national / international account number & contact details of your courier in the "Special Instructions / Comments sections with your order.

2. Freight calculation is based on weight, volume and destination. Sales consultants are happy to provide freight quotes before processing payment if requested at the time the order is placed.

3. Salubre does not charge handling or packing fees unless special legal or specification documents are requested.

4. Alternative shipping methods such as Australia Post can be arranged at the customer's risk. Salubre takes no responsibility for any items lost or damaged or any delay that occurs during Australia Post shipping. Items shipped with Australia post cannot be tracked after dispatch. We do not recommend this service. However we have no alternative but to ship via Australia Post in circumstances where the customer specifically requires delivery to a PO Box as most of the major courier companies will not deliver to PO Boxes. The customer will therefore assume all risk in situations such as these.

5. All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately.

6. International shipping may require legal documents for export purposes. Please check with your local shipping agent or customs agent. Goods being held, stored, or penalties incurred in processing International orders will be passed on to the buyer/importer before the order is dispatched.

Returns and Replacements

1. Any discrepancies must be reported within 7 days of receiving your order. It is important to note the name of your Sales Consultant who has dealt with your return. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order.

2. Any problems reported after 7 days which are not the fault of Salubre will incur a 20%%%% re-stocking fee. If a return or refund is necessary, this must fall within 2 months of the invoice date. Returns will not be accepted beyond 2 months.

3. It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Salubres' behalf). International returns can also be accepted for being faulty, damaged, or exchanged. Please ensure full tracking details (airway bill or tracking number) are provided in order to monitor the speed of the parcel being sent back.

4. If an error has been made by Salubre with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.

5. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20%%%% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer's expense. 20%%%% Restocking Fee covers costs of time and labor involved with returning goods to the warehouse.

6. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.

Product Liability

The stability & nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. Salubre cannot accept any liability in this regard.

Disclaimer

The information contained in this website is obtained from current and reliable sources.

Salubre provides the information contained herein in good faith but makes no representation as to its comprehensiveness or accuracy.

This website summarizes our best current knowledge of the health and safety hazard information of the product.

This website is thus, intended only as a guide to the appropriate precautionary handling of the material by properly trained personnel using this product.

Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose.

As the ordinary or otherwise use(s) of this product is outside the control of Salubre, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained.

Salubre expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Salubre as to the fitness for any use. The liability of Salubre is limited to the value of the goods and does not include any consequential loss.

Salubre shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Salubre shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

Manufactured products ingredient disclaimer

As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, Salubre reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products in order to maintain supply to its customers.

Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product.